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Create a support ticket in Airtable from a tweet using OpenAI
Create a support ticket in Airtable from a tweet using OpenAI
Create a support ticket in Airtable from a tweet using OpenAI
Create a support ticket in Airtable from a tweet using OpenAI

Create a support ticket in Airtable from a tweet using OpenAI

This Playbook will analyze data from a Tweet on the currently opened page and create a support ticket in Airtable with its contents using OpenAI

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If you need to save specific tweets for reporting or analysis, doing it manually is always time-consuming. You lose precious time that could be spent on important tasks.

This is where this automation comes in! It will use OpenAI to summarize the currently open tweet and turn it into a support ticket with a suitable headline and save it to Airtable with one click, automating a tedious process. 

You can use it to gather customer feedback from Twitter quickly. You can also use Airtable’s powerful features to sort and organize all the support.

Let’s set it up!

Step 1: Create an Airtable

The first step is to create an Airtable with the support ticket information you want to save.

Bardeen will extract information from a tweet, use OpenAI to create a summary and a description and save all the information in Airtable along with the link to the tweet and the date posted.  

Step 2: Install the extension and run the playbook

You will be redirected to install the browser extension when you run it for the first time. Bardeen will also prompt you to integrate Airtable.

Click the “Pin it” button at the top of this page to get this automation saved to your Playbooks. If it’s your first time using Bardeen, you will be redirected to install the extension.

Click on the playbook card, and the setup flow will start. 

You will be asked to specify an Airtable.. After you choose the database, you will get a prompt to map the information to the fields in Airtable.

The left side consists of all the fields Bardeen will scrape for you. On the right side, specify the fields in Airtable that you want to associate with the information on the left. If you don’t want a piece of information, leave that field empty, and it will be skipped. That’s it!

Click on “Save Input” and checkmark Airtable. You can edit Inputs later by hovering over the playbook. 

Step 3: Start saving!

Whenever you want to create a support ticket from a tweet and save it to Airtable, activate Bardeen (or hit OPTİON + B) and run this playbook. Make sure you are running it from the currently opened tweet.

It will use OpenAI to generate a summary and a headline and save the information to Airtable, along with the tweet link and date of the tweet.

This automation is fantastic if you run a business that provides customer support, you may have customers reaching out to you on Twitter for help. With the automation you described, you can quickly generate a support ticket in Airtable based on the tweet. This can help you track and manage support requests more efficiently.

Or if you want to keep your team informed of customer feedback or complaints, you can use the automation to create a support ticket in Airtable for each relevant tweet. This way, your team can quickly review the feedback and take any necessary actions.

Another case is if you receive a large volume of feedback on Twitter, it can be challenging to keep track of everything. With the automation, you can create a centralized location in Airtable to store all the feedback, making it easier to organize, analyze, and act on.

You can also edit the playbook and add your next action to further customize the automation.

Find more OpenAI integrations, Twitter integrations, Airtable integrations or integrate OpenAI with Airtable

You can also find more about how to increase your personal productivity and automate your product development process.

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Last update:
May 31, 2023

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