Create a support ticket in Airtable from a tweet using OpenAI
This is a Bardeen playbook. It's a pre-built automation template you can run in one-click to perform a repetitive task. Get started with our free Chrome extension.
How does this automation work?
Bardeen automates the process of capturing customer feedback from Twitter and creating support tickets in Airtable. By leveraging OpenAI's capabilities, this workflow intelligently processes tweets to help your customer support team act swiftly on user sentiments and issues surfaced on social media. This automation is particularly beneficial for businesses focused on maintaining a strong customer support presence and rapidly addressing concerns raised on public platforms.
Here's how this workflow turns a tweet into a support ticket in Airtable:
- Step 1: Scrape Tweet Data - The Scraper is configured to pull data from the active tab, specifically targeting tweets. It captures the tweet's text for processing.
- Step 2: Prepare Support Ticket Entry - Bardeen combines the scraped tweet text with a predefined message to form the body of the support ticket.
- Step 3: Create Ticket Headline - A concise headline for the support ticket is generated by merging predefined text with the tweet data.
- Step 4: Generate Text with OpenAI - OpenAI's powerful AI model is used to generate additional text, providing context or a proposed solution based on the tweet's content.
- Step 5: Summarize for Airtable - OpenAI summarizes the tweet and generated text at a business level to create a succinct ticket summary for Airtable.
- Step 6: Add to Airtable - The processed data is then added to Airtable as a new support ticket, ready for your team to take action.
How to run the playbook
If you need to save specific tweets for reporting or analysis, doing it manually is always time-consuming. You lose precious time that could be spent on important tasks.
This is where this automation comes in! It will use OpenAI to summarize the currently open tweet and turn it into a support ticket with a suitable headline and save it to Airtable with one click, automating a tedious process.
You can use it to gather customer feedback from Twitter quickly. You can also use Airtable’s powerful features to sort and organize all the support.
Let’s set it up!
Step 1: Create an Airtable
The first step is to create an Airtable with the support ticket information you want to save.
Bardeen will extract information from a tweet, use OpenAI to create a summary and a description and save all the information in Airtable along with the link to the tweet and the date posted.
Step 2: Integrate Airtable and Twitter data scraper
You will be redirected to install the browser extension when you run it for the first time. Bardeen will also prompt you to integrate Airtable.
Click the “Pin it” button at the top of this page to get this automation saved to your Playbooks. If it’s your first time using Bardeen, you will be redirected to install the extension.
Click on the playbook card, and the setup flow will start.
You will be asked to specify an Airtable.. After you choose the database, you will get a prompt to map the information to the fields in Airtable.
The left side consists of all the fields Bardeen will scrape for you. On the right side, specify the fields in Airtable that you want to associate with the information on the left. If you don’t want a piece of information, leave that field empty, and it will be skipped. That’s it!
Click on “Save Input” and checkmark Airtable. You can edit Inputs later by hovering over the playbook.
Step 3: Create a support ticket in Airtable from a tweet using OpenAI
Whenever you want to create a support ticket from a tweet and save it to Airtable, activate Bardeen (or hit OPTİON + B) and run this playbook. Make sure you are running it from the currently opened tweet.
It will use OpenAI to generate a summary and a headline and save the information to Airtable, along with the tweet link and date of the tweet.
This automation is fantastic if you run a business that provides customer support, you may have customers reaching out to you on Twitter for help. With the automation you described, you can quickly generate a support ticket in Airtable based on the tweet. This can help you track and manage support requests more efficiently.
Or if you want to keep your team informed of customer feedback or complaints, you can use the automation to create a support ticket in Airtable for each relevant tweet. This way, your team can quickly review the feedback and take any necessary actions.
Another case is if you receive a large volume of feedback on Twitter, it can be challenging to keep track of everything. With the automation, you can create a centralized location in Airtable to store all the feedback, making it easier to organize, analyze, and act on.
You can also edit the playbook and add your next action to further customize the automation.
Find more OpenAI integrations, Twitter integrations, Airtable integrations or integrate OpenAI with Airtable.
You can also find more about how to increase your personal productivity and automate your product development process.
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FAQs
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