Twitter
OpenAI
Airtable
Workflow Template

Create a support ticket in Airtable from a tweet using OpenAI

This Playbook will analyze data from a Tweet on the currently opened page and create a support ticket in Airtable with its contents using OpenAI
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Scrape data on active tab
Action
Generate text from model
Action
Get summary of a text by OpenAI
Action
Add data to Airtable
Action

How does this automation work?

Bardeen automates the process of capturing customer feedback from Twitter and creating support tickets in Airtable. By leveraging OpenAI's capabilities, this workflow intelligently processes tweets to help your customer support team act swiftly on user sentiments and issues surfaced on social media. This automation is particularly beneficial for businesses focused on maintaining a strong customer support presence and rapidly addressing concerns raised on public platforms.

Here's how this workflow turns a tweet into a support ticket in Airtable:

  • Step 1: Scrape Tweet Data - The Scraper is configured to pull data from the active tab, specifically targeting tweets. It captures the tweet's text for processing.
  • Step 2: Prepare Support Ticket Entry - Bardeen combines the scraped tweet text with a predefined message to form the body of the support ticket.
  • Step 3: Create Ticket Headline - A concise headline for the support ticket is generated by merging predefined text with the tweet data.
  • Step 4: Generate Text with OpenAI - OpenAI's powerful AI model is used to generate additional text, providing context or a proposed solution based on the tweet's content.
  • Step 5: Summarize for Airtable - OpenAI summarizes the tweet and generated text at a business level to create a succinct ticket summary for Airtable.
  • Step 6: Add to Airtable - The processed data is then added to Airtable as a new support ticket, ready for your team to take action.
Run this Airtable automation with Bardeen in minutes.

How to run the workflow

If you need to save specific tweets for reporting or analysis, doing it manually is always time-consuming. You lose precious time that could be spent on important tasks.

This is where this automation comes in! It will use OpenAI to summarize the currently open tweet and turn it into a support ticket with a suitable headline and save it to Airtable with one click, automating a tedious process. 

You can use it to gather customer feedback from Twitter quickly. You can also use Airtable’s powerful features to sort and organize all the support.

Let’s set it up!

Step 1: Create an Airtable

The first step is to create an Airtable with the support ticket information you want to save.

Bardeen will extract information from a tweet, use OpenAI to create a summary and a description and save all the information in Airtable along with the link to the tweet and the date posted.  

Step 2: Integrate Airtable and Twitter data scraper

You will be redirected to install the browser extension when you run it for the first time. Bardeen will also prompt you to integrate Airtable.

Click the “Pin it” button at the top of this page to get this automation saved to your Playbooks. If it’s your first time using Bardeen, you will be redirected to install the extension.

Click on the playbook card, and the setup flow will start. 

You will be asked to specify an Airtable.. After you choose the database, you will get a prompt to map the information to the fields in Airtable.

The left side consists of all the fields Bardeen will scrape for you. On the right side, specify the fields in Airtable that you want to associate with the information on the left. If you don’t want a piece of information, leave that field empty, and it will be skipped. That’s it!

Click on “Save Input” and checkmark Airtable. You can edit Inputs later by hovering over the playbook. 

Step 3: Create a support ticket in Airtable from a tweet using OpenAI

Whenever you want to create a support ticket from a tweet and save it to Airtable, activate Bardeen (or hit OPTİON + B) and run this playbook. Make sure you are running it from the currently opened tweet.

It will use OpenAI to generate a summary and a headline and save the information to Airtable, along with the tweet link and date of the tweet.

This automation is fantastic if you run a business that provides customer support, you may have customers reaching out to you on Twitter for help. With the automation you described, you can quickly generate a support ticket in Airtable based on the tweet. This can help you track and manage support requests more efficiently.

Or if you want to keep your team informed of customer feedback or complaints, you can use the automation to create a support ticket in Airtable for each relevant tweet. This way, your team can quickly review the feedback and take any necessary actions.

Another case is if you receive a large volume of feedback on Twitter, it can be challenging to keep track of everything. With the automation, you can create a centralized location in Airtable to store all the feedback, making it easier to organize, analyze, and act on.

You can also edit the playbook and add your next action to further customize the automation.

Find more OpenAI integrations, Twitter integrations, Airtable integrations or integrate OpenAI with Airtable

You can also find more about how to increase your personal productivity and automate your product development process.

Run this Airtable automation with Bardeen in minutes.

Available actions & triggers

Apps:
Create a support ticket in Airtable from a tweet using OpenAI
Create a support ticket in Airtable from a tweet using OpenAI
Create a support ticket in Airtable from a tweet using OpenAI
Types:
Both
Actions
Triggers
When Twitter user follows a new user
When Twitter user follows a new user
Trigger
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Action
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Action
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Action
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FAQs

Bardeen - Playbook / Autobooks: Is it possible to create a Playbook that scrapes data from a website and sends it as an email attachment?

You can create a Bardeen Playbook to scrape data from a website and then send that data as an email attachment.

Youtube: Can I download a Youtube video to my computer using Bardeen?

Unfortunately, Bardeen is not able to download videos to your computer.

Google Sheets: What is the best way to export data to Google Sheets?

Exporting data (ex: scraped data or app data) from Bardeen to Google Sheets is possible with our action to “Add Rows to Google Sheets”.

Meetings: Is there a playbook to record and summarize meetings?

There isn't a specific AI use case available for automatically recording and summarizing meetings at the moment

Playbooks/Autobooks: How do I edit an action in a Playbook or Autobook?

Please follow the following steps to edit an action in a Playbook or Autobook.

Scraper: How can I get data from multiple sections of a profile (Eg: getting the experience section on a linkedin profile)?

Cases like this require you to scrape the links to the sections and use the background scraper to get details from every section.

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