how to export knowledge articles in salesforce

How to Export Knowledge Articles in Salesforce

Exporting knowledge articles in Salesforce is a crucial task for organizations looking to back up their data, share information across platforms, or prepare content for translation. This guide provides comprehensive instructions on various methods to export knowledge articles from Salesforce.

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Export Articles for Translation in Salesforce

To export articles specifically for translation purposes, Salesforce offers a built-in feature. Follow these steps:

1. From Setup, enter 'Export Articles for Translation' in the Quick Find box, then select 'Export Articles for Translation'.
2. Select the queue that contains the articles you're exporting.
3. Choose to export 'All articles' to export every article in the queue or 'Updated articles' to only export articles that have been modified or added since the last export.
4. Click 'Continue'.
5. Select the source and target language pairs you want to export. Salesforce creates a separate .zip file for every article type in each language pair.
6. Click 'Export Now'.

Ensure to retain the .zip file structure for a successful import when the translation is complete.

Using Salesforce Data Loader for Exporting Knowledge Articles

For a more general export of knowledge articles, including those with images or in bulk, Salesforce Data Loader can be used. However, it's important to note that one of the excerpts mentioned that Data Loader might not work for articles containing images. In such cases, consider using third-party apps like Heroku for exporting.

Exporting Articles Using Heroku

Heroku offers a solution for exporting articles from Salesforce without needing any installation. Follow these steps:

1. Log in to your Salesforce Production Org.
2. Access the Heroku export article link: 'https://kbapps2.herokuapp.com/exportk2k/'.
3. Choose 'Production' and provide your Salesforce login credentials.
4. Select the filters for the articles you wish to export, such as Publication Status and Language.
5. Export the articles in Salesforce Article importer format.
6. A mail will be sent to the exported user with a download link for the exported articles.

This method allows exporting a maximum of 500 articles at a time and requires the user to have Sys Admin or CCBIC profiles in Salesforce.

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General Tips for Exporting Knowledge Articles

When exporting knowledge articles, whether for translation or other purposes, it's essential to:

• Check the Knowledge user checkbox for the required user.
• Ensure the user has read/edit/create article permissions.
• Verify that the Article type and data category are identical in both the source and target orgs if importing to another Salesforce org.

Following these guidelines will help ensure a smooth export and import process for your Salesforce knowledge articles.